Riders Showcase

SunRail needs to stop blowing smoke when it comes to improving the passenger experience for its most loyal riders. During the past 2 weeks we’ve attended meetings where we’ve heard frustrated riders complain about 2 major topics: 1.     Several morning and evening rush-hour trains are packed – many people are left standing. Unlike subway cars – SunRail trains are not equipped with hand holds for standing passengers. Riders want a 3 rd  passenger car added to those packed trains. 2.     Passengers continue to have problems with their reloadable SunRail SunCards that they use to pay their fares. Due to these problems, some passengers have been “hotlisted.” That means the fare system shows that their pre-paid fare accounts have been overdrawn. Some riders have been kicked off trains because of this problem. Yet SunRail has turned these issues around to somehow be the fault of riders. On the crowded train issue , the SunRail managers say they’ll monitor the situation